To be an organization that uses data and facts to make decisions and drive change, you need a robust process for gathering and accessing timely, reliable, and relevant data and corporate lessons learned in a real-time environment.

Please join Brenton D. Harder, Managing Director and Global Head of Operational Excellence for Credit Suisse, as he describes how Credit Suisse accesses a huge corporate knowledge repository coupled with real-time metrics to improve decision support for its global Operational Excellence and Centers of Excellence. Founded, in 1856, Credit Suisse Group is a world-leading financial services company, advising clients in all aspects of finance, around the world, around the clock. The company is active in over 50 countries and employs more than 48,000 people from approximately 100 different nations.

In this Webinar, Brent will explore the following critical success factors for sustaining BPM performance improvements across a global platform:

• Fresh and relevant best practices and lessons learned in order to fuel a learning and growing organization
• Data accessibility and accountability to ensure that the right information is being applied by the right people (within the local operating unit) to run and improve the business
• Metric and performance indicator data as a true proxy for what’s going on in the real world
• On-demand project & portfolio management software technology to facilitate knowledge sharing and metrics tracking and reporting